Our Human Resources: We have a team of seasoned experts and industry specialists who use a systematic approach for designing and developing training solutions. Our staff consists of skilled professionals who represent the best in their fields. They are qualified and prepared to assist you in achieving your business objectives through value addition at every stage.
Our Customer Focus: We prepare customized trainings including auditing courses, keeping in mind the specific industry needs of our clients, their organizational structure, business goals and the requirements. We also customize the existing course materials to the needs of individual organizations and design original programs based on your specialized learning objectives.
Our Activities: We have facilitated many management workshops and trained numerous corporate employees in different businesses. We have also assisted companies throughout the world in achieving the highest quality standards and have imparted the finest training and relevant courses in various management systems.
Our Infrastructure Setup: Being a front-runner in this quality and knowledge savvy industry, we have a modern day set up, equipped with all the latest communication and training facilities. We have all the tools that are required for imparting world class service etc.
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AIMS Management Consultants ISO Certification Consultants India Delhi NCR Noida Gurgaon Jharkhand Kolkatta Gujraat
customer care at + 91 9212293916 or email at info@isoconsultantsdelhi.com for HACCP / ISO 22000 FSMS Certification for your organization.ISO 9001 Consultants. ISO 9001 HACCP 22001 SA 8000 ISO 14001 OHSAS ISO 27001 Certification Consultant India Mumbai. ISO 9000 Certificate Consultants Mumbai India.
What is ISO 9001?
ISO 9001 is an international Standard. It contains a set of agreed good management practices for a quality system, presented as a set of numbered, standardized requirements. The requirements are intended to be applicable to a quality management system where an organization:
- needs to demonstrate that it can consistently provide products or services that meet the requirements of customers, and any applicable regulations
- aims to enhance customer satisfaction through using the system effectively.
Consistently means not just meeting requirements some of the time, or now and then, but being able to do this consistently, time and time again. Demonstrating means you can show it to the satisfaction of a qualified third party (an auditor), via suitable records, data, documents and other objective evidence.
What is in ISO 9001
The Standard has 8 sections. The requirements are in sections 4 - 8:- Section 4 is about the system itself. It contains requirements applicable to the system throughout, including requirements to define processes, & requirements for documentation, and management of records.
- Section 5 is about the responsibility of management, and particularly 'top management' - the decision-makers. It includes requirements for customer focus through quality policy, planning, defining responsibilities, setting objectives and reviewing performance.
- Section 6 is about resources. Its aim is to ensure that people performing work affecting service/product quality are competent, and that suitable infrastructure (from facilities to tools & equipment) is provided.
- Section 7 is on service/product 'realisation' or core business activities – all the processes & activities involved in delivering your services or products. It contains the most requirements, from communicating with customers, and designing and/or developing products/services through to procurement, identification and controlling production/service delivery, etc.
- Section 8 covers measurement, analysis and improvement. It sets requirements for checking how you are performing, assessing performance, identifying and fixing various problems, and improving your system.
Examples of Specific Requirements
Some brief examples of requirements (clause numbers in brackets) from ISO 9001: 2000
- You must set up a quality management system and continually improve it (4.1)
- You must establish a policy on quality, with some associated objectives that can be measured (5.1)
- You need to have effective arrangements for communicating with customers (7.2.3)
Your people must be competent, if they work in a position that affects the quality of your product or service (6.2) - You must establish and maintain a quality manual (4.2)
- You must plan and develop whatever processes you need in order to deliver your services and/or make your products (4.1 and 7)
As you can see, these are all common sense requirements. And they can be used and applied no matter what you do, whether you are small, medium or large, or whether in the private or public sector.
ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems. At the end of 2005 over 800,000 organisations - mostly businesses - were certified to it.
ISO 9001 is different from most standards in that it is a 'generic' Standard. ISO 140001 for environmental management is another. Whereas the vast majority of ISO Standards are specific - ie, they consist of very detailed specifications, and usually say exactly how things must be done, a generic Standard does not. It says what must be done (eg, having competent people) but not how (hire trained people? train them yourself? etc).
So this Standard can be used by any organisation in any industry or field in any country, regardless of your product or service, or size, or even whether you're a profit-making business or a nonprofit organisation, government branch, or other organisation.
Who can get ISO 9001?
Just about any organisation. You see, the 9001 Standard is generic: while it says what you must do, it doesn't dictate how. So it can be applied to just about any organisation, regardless of size or type.
Some examples: property valuers to consulting companies, from the Australian Tax Office and the USA's FAA to manufacturers, tertiary institutions, importers, service providers and distributors. And just about everything in between, including charities and non-profit organisations.
How do you get ISO 9001?
You have to show you meet all its requirements. You must demonstrate this to a third party, who audits your entire system against the ISO 9001 Standard. Not just any old auditor - they must be an 'accredited body' or 'certifying body'. This is the body that gives out the certificates. Once you get a certificate, you are then ISO 9001 certified or registered (often, but mistakenly, referred to as 'accredited').
What's the catch?
The ISO 9001 Standard says what you must do, but not how. You can 'do ISO' in various ways, ranging from the practical and easy all the way through to bureaucratic, hard and complicated. Many people don't know that a quality management system can get the certificate for ISO 9001, but also be simple, practical and flexible.
How to get ISO 9001 certification
To get the certificate itself, you must go through a formal application with a certifier (known as a 'registrar' in the USA and UK). But the process itself begins much earlier. Here's an overview.
Overview of the process
Decide to get ISO 9001.
A commitment and a firm decision from top management is needed.
Appoint a project manager
You need someone to coordinate it - to manage. It's an internal project, so it makes sense to treat it as one and apply project management disciplines. Do some research to find out what is involved - you can use articles and links on this website to help.
Allocate resources.
Decide whether to use a consultant, or do it yourself.
Establish a baseline - the 'Gap Analysis'
You need to know where you are now (your baseline), against where you need to be to get it (the finishing point) and the gaps in between. We call this a doing a 'gap analysis'. You'll usually need expert help here. Use the gap analysis results to create a plan and schedule.
Develop the system
Now you develop your quality system. In almost all cases, this means improving an existing system by filling the gaps identified in the gap analysis. It includes identifying your business processes, perhaps adding a few new ones, documenting your system, and making all the changes or improvements you need to meet the requirements of the Standard. You'll use the 'PDCA' or Deming continuous improvement cycle to do this.
This is the biggest step, which takes the most time & effort. Make sure you involve people throughout, and make sure they understand and use the system. (One reason they need to be involved!)
Audit the system
You must audit your system internally, to check that you are doing what you planned and say you are doing. Use the results to verify this, and address any issues arising, eg, failures or problems discovered, using the formal processes you developed earlier.
Choose an auditor
Select an accredited certifier/registrar. Put in the formal application and fee, and schedule the date of the audit.
Undergo the external audit
The certifier audits your quality system against all of the specific requirements of ISO 9001. It's a rigorous test of the various aspects of your quality management system.
Get the certificate and celebrate!
Assuming you are successful, the certifier can award you the coveted certificate.
The certificate itself usually arrives a little after the audit: the 'look' of it varies according to your certifier (type of logo, etc). But it commonly states the scope of your certification (what it covers), the Standard (ISO 9001) and that your company complies. Your certifier also enters your company onto the official register of companies with certification - see Links for more info.Your company is now said to be 'certified to ISO 9001', 'registered to ISO 9001' or to 'have ISO 9001 certification'. All these terms mean the same thing.
Maintain
Each certification is awarded for a 3-year period. During that period, you continue to operate your system, improve it and maintain it. And your auditor returns at scheduled intervals to check that you are doing so - these are shorter audits than the original one for certification. At the end of the 3 years, you must undergo a full audit again for recertification.
How can AIMS Management Consultants help you achieve ISO 90012000?
We will help you design, document, implement and operate a simple health and safety management system that meets all the requirements of ISO 9001.We will design the system around your existing health and safety practices where ever possible, including the completion of risk assessments as necessary. We will help you to establish the necessary controls to ensure you are in compliance with relevant legislation, and help you identify and solve the areas of your business that do not comply to the ISO 9001:2000.Once the system has been implemented, we will recommend you for the initial audit visit from an external assessment body. We will then arrange for your system to be fully audited by one of our very own auditors; with the final ISO 9001:2000 external assessment taking place within 3 months of the initial audit visit (depending upon the external assessment body).
+91 9212293916 / 9868301527
WZ-9A, Vishnu Park, Near Tilak Nagar,
New Delhi-110018
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